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Last Updated: May 25, 2023
Effective Date: May 25, 2023
Thank you for shopping with Queen City! We retail third-party branded products (so defined below “Third Party Providers”) through our store (“our Store”) with verified consumers (“Consumers”). This Terms of Service Agreement (“Agreement”) describes the terms and conditions that govern your use of Queen City and its associated services and products, and constitutes a legal, binding agreement between you, Queen City Remedies LLC, and its subsidiaries, affiliates and partners (collectively, “Queen City”).
THE DISPUTE RESOLUTION SECTION OF THIS AGREEMENT CONTAINS A MUTUAL ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT REQUIRES YOU AND QUEEN CITY TO RESOLVE DISPUTES WITH EACH OTHER ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION. PLEASE REVIEW THE DISPUTE RESOLUTION SECTION OF THIS AGREEMENT CAREFULLY. BY ENTERING INTO THIS AGREEMENT, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND ALL OF THE TERMS OF THIS AGREEMENT AND HAVE TAKEN TIME TO CONSIDER THE CONSEQUENCES OF THIS IMPORTANT DECISION.
By using, accessing, or conducting business on Queen City’s websites and mobile applications, you hereby expressly acknowledge and agree to be bound by all of the terms and conditions of this Agreement. If you do not agree to be bound by the terms and conditions of this Agreement, you may not use the Queen City Services.
In addition to reviewing this Agreement, please review the Queen City Privacy Policy (“Privacy Policy”), and the ROYAL FAMILY REWARDS PROGRAM terms, each of which are incorporated by reference herein. If you do not agree to abide by the Queen City Terms, you automatically opt out of and are prohibited from using the Queen City Services. If you violate the provisions of the Queen City Terms, Queen City may, in its sole discretion, suspend, discontinue, or change your account or any aspect of your access to or use of the Queen City Services in whole or in part. By continuing to use the Queen City Services, you agree to the Queen City Terms and any future amendments and additions to the Queen City Terms as published from time to time through the Queen City Services.
Queen City may, in its sole discretion, modify or update this Agreement, or any policies relating to the Queen City Services, from time to time. Please review this page periodically to ensure you are up-to-date with any changes. Any changes to this Agreement or associated policies will be published through the Queen City Services, and are effective upon the publishing of said modification or update. If we make material changes to this Agreement, we will notify you via the email address associated with your Account or by posting a notice on the Queen City website. Continued use of the Queen City Services after any such changes shall constitute your acceptance of such changes.
For the purposes of this Agreement, the terms “cannabis” and “marijuana” are interchangeable, will be deemed under this Agreement to have the same legal meaning and significance, and do not encompass industrial hemp and products solely derived therefrom.
Your use of the “Queen City Services” consists of the website, mobile application and the services provided by Queen City and Brands (as defined below). You may access services Queen City provides through the Queen City website located at Queen CityNJ.com, or other related Brand websites, where use of the websites may include ordering and receiving medical or adult-use cannabis and cannabis accessories that are Queen City’s or another Brand’s via on-demand delivery from our Store (“Delivery Services”), providing Delivery Services as an employee or independent contractor of a licensed Retailer (“Driver”), or any other services provided or facilitated by Queen City including, without limitation, lead generation, logistical support, and customer engagement (collectively, the “Service”). Together, the Service and the Application are known as the Queen City Services.
You expressly agree and acknowledge that Queen City (i) is a licensed adult-use cannabis Retailer and Brand (defined below in “Third-Party Providers”); (ii) where delivery services are available, may engage Drivers through our Store to provide Delivery Services to Consumers; (iii) does not cultivate, manufacture, package, label, or test medical or adult-use cannabis; and (iv) sells adult-use cannabis to Consumers. It is the sole responsibility of any Delivery Services to offer its services to you in a legal and compliant manner, which are facilitated through its use of the Queen City Services. Queen City has no responsibility or liability for any Delivery Services provided to you by Our Store or their Drivers.
Queen City operates under applicable state laws. You expressly acknowledge and understand that marijuana (cannabis) is listed on Schedule I of the United States Controlled Substances Act. Under the federal laws of the United States of America, manufacturing, distributing, dispensing or possession of marijuana is illegal, and individuals are subject to arrest and/or prosecution for doing so. Pursuant to the Agricultural Improvement Act of 2018, industrial hemp is not listed on Schedule 1 of the Controlled Substances Act. You further acknowledge that medical use is not recognized as a valid defense under federal laws regarding marijuana. You also acknowledge and understand that the interstate transportation of marijuana is a federal offense.
You expressly acknowledge, agree, and understand that the use, possession, cultivation, manufacturing, transportation, and distribution of cannabis is illegal in your state of residence and in the state you are located unless all participants are acting completely within the scope of the state’s applicable laws.
While parts of the Queen City Services may be accessed from various locations, the Service is currently available only to Consumers and Our Store located in certain states, cities, counties, municipalities, and jurisdictions, determined at the sole discretion of Queen City (“Service Area”). Queen City currently operates the Store in Plainfield, New Jersey, and provides Delivery Services to Consumers across the State of New Jersey. In all scenarios, you must abide by and follow the applicable laws of the state, city, county, municipality, or jurisdiction in which you are located in order to use the Queen City Services. You expressly acknowledge, agree, understand, and assume full responsibility for cooperating with the laws of your place of location while using the Queen City Services. Queen City reserves the right to determine or change its Service Area in its sole discretion at any time.
You expressly acknowledge, agree, and understand that any statements relating to cannabis goods, accessories or any other products available on the Queen City Services (“Products”) have not been evaluated by the FDA. Neither the Products nor the ingredients in any of the Products have been approved or endorsed by the FDA or any regulatory agency. The Products available through Queen City Services are not intended to diagnose, treat, cure, mitigate, or prevent any medical condition, illness, or disease in humans or animals, but are developed with healing properties. The information provided is designed for educational purposes only and is not intended to be a substitute for informed medical advice or care. If you are pregnant, nursing, taking medication, or have a medical condition, we suggest consulting with a physician before using any products.
In order to use most aspects of the Queen City Services, Consumers (also referred to herein as “Users”) must register for and maintain an active personal User account (“Account”). Account registration requires you to submit to Queen City certain information related to you that Queen City collects from you, through your use of the Queen City Services, and from third parties as detailed in the Privacy Policy (“User Data”). To register an Account, you may be required to submit User Data, including personally identifiable information (“PII”) such as your name, phone number, email address, date of birth, or government-issued ID (i.e. driver’s license, state ID card, passport). You grant Queen City permission to collect and maintain your User Data, and to disclose the User Data you provide to third parties for verification purposes and to facilitate your use of the Queen City Services as detailed in the Privacy Policy or any “just-in-time” disclosures describing our data collection, use, and sharing practices of specific parts of our Queen City Services. A “just-in-time” notice may provide more information about our privacy practices, or provide you with additional choices about how we process your PII and/or User Data.
You agree to maintain accurate, complete, and up-to-date information in your Account and that we and others may rely on your information as accurate, current and complete. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired identification on file, may result in your inability to access or use the Service.
You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by Queen City in writing, you may only possess one Account.
Your participation in using Queen City Services is for your sole, personal use. You agree that you are the sole authorized user of your Account, and you may not assign or otherwise transfer your Account to any other person or entity. Any attempt by another individual to use your Account may result in your inability to use the Service, and/or suspension from the Queen City Services. You are responsible for the use of your Account and Queen City expressly disclaims any liability arising from the unauthorized use of your Account. If you suspect unauthorized access of your Account or any other breach of security, you agree to notify us immediately.
Queen City reserves the right, in its sole discretion, to set the requirements for, or to suspend, disable, deny access to, or disallow the registration of your Account for any reason. If you believe your inability to access your Account or the Queen City Services has been made in error, please contact our Customer Service team at [email protected]. You acknowledge and agree that Queen City shall not be liable to you or any third party for any termination of your access to the Queen City Services. The terms and conditions of this Agreement and the Queen City Terms shall survive and endure beyond any termination, deletion, or suspension of your Account, or if you cease using the Queen City Services.
If you wish to terminate, delete, suspend, or otherwise disable your Account or use of the Queen City Services, please contact Customer Service. By registering for an Account, you acknowledge and agree that Queen City must maintain certain User Data, including PII, for business, legal and/or operational purposes, including to prevent account abuse, or as otherwise permitted under applicable law. Any remaining PII not necessary for this task will be deleted from your Account in a reasonable amount of time following the request. For further information on our privacy practices and how we handle your User Data, please review the Privacy Policy.
You must be at least 21 years old to use Queen City Services to order, receive, or facilitate delivery of adult-use cannabis. By using the Queen City Services, you expressly represent and warrant that you are at least 21 years old, are legally entitled to enter into this Agreement, and have the right, authority and capacity to enter into and abide by the terms and conditions of this Agreement. You acknowledge that Queen City reserves the right to determine a minimum age for any User or Service Area in its sole discretion (“Qualifying Age”). You agree that if you are not of Qualifying Age while located in any Service Area, you are prohibited from using, and will not attempt to use, the Service.
By entering into this Agreement or using Queen City Services, you expressly consent and agree to accept and receive communications from Queen City and/or Our Store (including Drivers) that you transact with, including via email, text message, calls, and push notifications to the cellular telephone number you provided to Queen City.
By consenting to being contacted, you understand and agree that you may receive communications (including those generated by automatic telephone dialing systems and/or which will deliver prerecorded messages) sent by or on behalf of Queen City, and/or Our Store, including but not limited to: operational or transactional communications concerning your Account or use of the Queen City Services; updates concerning new or existing features of the Queen City Services; communications concerning Promotions (defined below) run by Queen City, Our Store or third parties; and news or industry developments concerning Queen City, Our Store, or third parties. Standard text messaging charges applied by your cell phone carrier will apply to text messages you receive.
IF YOU WISH TO OPT OUT OF PROMOTIONAL EMAILS, UNSUBSCRIBE FROM QUEEN CITY’S PROMOTIONAL EMAIL LIST BY FOLLOWING THE UNSUBSCRIBE OPTIONS IN THE PROMOTIONAL EMAIL ITSELF, INCLUDING CLICKING THE UNSUBSCRIBE LINK PROVIDED AT THE BOTTOM OF THE EMAIL. IF YOU WISH TO OPT OUT OF PUSH NOTIFICATIONS YOU MAY DO SO THROUGH YOUR DEVICE SETTINGS. IF YOU WISH TO OPT OUT OF PROMOTIONAL CALLS OR TEXTS, YOU MAY TEXT “STOP” FROM THE MOBILE DEVICE RECEIVING THE MESSAGES TO THE PHONE NUMBER YOU RECEIVED THE MESSAGE FROM.
YOU ACKNOWLEDGE THAT YOU ARE NOT REQUIRED TO CONSENT TO RECEIVE PROMOTIONAL TEXTS OR CALLS AS A CONDITION OF USING QUEEN CITY SERVICES. IF YOU WISH TO OPT OUT OF ALL TEXTS OR CALLS FROM QUEEN CITY (INCLUDING OPERATIONAL OR TRANSACTIONAL TEXTS OR CALLS), PLEASE CONTACT OUR CUSTOMER SERVICE AT [email protected] HOWEVER, YOU ACKNOWLEDGE THAT OPTING OUT OF RECEIVING ALL TEXTS MAY IMPACT YOUR USE OF THE QUEEN CITY SERVICES.
You agree that your electronic signature on the Queen City Services is the legal equivalent of your manual or paper signature. You consent to receive any communications, records, receipts, notices, agreements, documents, and disclosures provided by Queen City regarding your Account and the Queen City Services electronically (collectively, “Electronic Communications”). We may provide these Electronic Communications to you via the Queen City website, email, text message, push notification, chat, customer support, or other electronic communications.
In order to access and retain Electronic Communications, you will need at least the following computer hardware and software:
In order for us to send you Electronic Communications, you must ensure your contact information and email address is true, accurate and complete at all times. You acknowledge and agree Queen City will be deemed to have provided Electronic Communications to you even if your contact information on file is incorrect, out of date, blocked by your service provider, or you are otherwise are unable to receive Electronic Communications. You can update your contact information at any time by logging into your Account and updating your profile settings, or by contacting Customer Service.
You can withdraw your consent to receive Electronic Communications at any time by sending us an email with the subject line “Withdrawing E-Sign Consent” to [email protected]. However, if you withdraw your consent to receive Electronic Communications, Queen City reserves the right to immediately close your Account as we may be unable to properly facilitate your legal use of the Queen City Services, including the website.
You understand and acknowledge that you may incur fees or charges from Queen City, Our Store, or other third parties in connection with the goods and services purchased or facilitated through the Queen City Services (“Charges”). All Charges will be identified in your cart prior to or during checkout, and in your receipt. Such Charges may include some combination of the following:
Queen City may change any Charges at its sole discretion and reserves the right to determine final prevailing pricing. Please note that pricing information published on the Queen City Services may not accurately reflect pricing. Queen City may, at its sole discretion, make promotional offers with differing features and/or Charges to any individual or User. Such offers, unless made to you, have no bearing whatsoever on your use of the Queen City Services.
You may receive Promotions (defined below) or Referral Codes (defined below) that you can apply toward payment of certain Charges. Promotions or Referral Codes are only valid for use on the Queen City Services, and are not transferable or redeemable for cash except as required by law. Additional restrictions on Promotions or Referral Codes may apply as communicated to you in a relevant promotion.
All Charges are due immediately and are non-refundable. This no-refund policy shall apply at all times regardless of your decision to terminate usage of the Queen City Services, Queen City’s decision to terminate your usage, any disruption to the Queen City Services, or any other reason whatsoever. If you are dissatisfied with any of the Products you receive, please contact Customer Service.
A third-party payment processor (“Payment Vendor”) may bill your purchase of Products purchased through the Queen City website. Payment Vendor services may require you to visit, enter information into, or create an account with the Payment Vendor’s application, website, or services, separate and distinct from the Queen City Services. By entering your payment, banking, or other billing information, you authorize Queen City to send that information to or through the applicable Payment Vendor to charge your form of payment. The processing of payments, authorizations, holds, credits, and refunds will be subject to the terms and conditions and privacy policy of the Payment Vendor. If you do not wish you utilize the services of a Payment Vendor, you may pay for Products in cash.
During your use of the Queen City website, application and Services, you may be directed to and purchase goods and/or services from, correspond with, participate in the promotions of, or otherwise utilize third parties facilitating their business through the Queen City website, hyperlinked through the Queen City website, or otherwise connected through the Queen City website , including without limitation, (i) Our Store; (ii) manufacturers, cultivators, distributors, microbusinesses, or licensors who sell Products to, through, and/or as Our Store (“Brands”); (iii) advertisers, business partners, or affiliates; (iv) Payment Vendors; and (v) the respective employees of each of the preceding (“Third-Party Providers”). You agree and acknowledge that Queen City is not a party to any transaction you enter into with any Third-Party Provider, unless otherwise indicated in this Agreement. Any such activity, and any terms, conditions, warranties, or representations associated with such activity is solely between you and the applicable Third-Party Provider. Queen City and its licensors shall have no liability, obligation or responsibility for any such purchase, correspondence, promotion, or transaction between you and any Third-Party Provider. In no event shall Queen City or its licensors be responsible for any content, products, services, or other materials on or available from Third-Party Providers.
Queen City does not endorse any third-party advertisements, links, promotions, or websites linked through the Queen City website, and in no event shall Queen City or its licensors be responsible for any content, products, services or other materials on or available from such sites or Third-Party Providers. Certain Third-Party Providers may require you to agree to additional or different terms and conditions prior to your use of or access to their goods and/or services. Queen City disclaims any and all responsibility or liability arising from such agreements between you and the Third-Party Providers.
Queen City may make available materials by Third-Party Providers, such as their opinions, advice, statements, offers, other information or content concerning Queen City or other materials made available through the Queen City website (“Third-Party Materials”). Such Third-Party Materials are not provided by Queen City and Queen City is not responsible for the content of Third-Party Materials. The authors of the Third-Party Materials are solely responsible for such content. Queen City disclaims responsibility for any loss or damage resulting from your reliance on information or other content posted by Third-Party Providers, whether on the Queen City website or otherwise. We reserve the right, without any obligation, to monitor, remove or suspend any Third-Party Materials posted on the Queen City website and remove any such material that, in our sole opinion, violates or is alleged to violate: (i) the law; (ii) this Agreement; (iii) the rights, or threatens to harm the safety or rights of Users or others.
The Queen City website may contain third-party advertising and marketing. By agreeing to this Agreement, you agree to receive such advertising and marketing. Queen City disclaims responsibility for any loss or damage resulting from or related to such advertising and/or marketing.
Queen City attempts to be as accurate as possible in Product descriptions or images for Products available through the Queen City website. However, Queen City does not warrant that Product descriptions, images, or other Content (defined below) available on the Third-Party Provider’s websites are accurate, complete, reliable, current, or error-free.
You acknowledge and agree that Amounts (defined below) in Product descriptions on the Queen City website are averages or estimates, and that Amounts may vary for individual items, packages, or orders that you receive. Amounts on the Queen City website may include without limitation the level (by weight, mass, volume, or percentage) of THC, CBD, other cannabinoids, and terpenes in a Product, the total weight, mass, or volume of a Product, the size, number of individual items, or servings, in a Product, and any other unit of measurement related to a Product.
Queen City may, in its sole discretion, make available certain promotions or offers, which may at times be redeemed by entering promotional codes, that may confer discounts, price reductions, features, benefits, related to the Service, subject to any additional terms that Queen City establishes (“Promotions”). Promotions may be offered by Queen City, Our Store, Brands, or other Third-Party Providers on the Queen City Services. Each Promotion is a limited time offer and is valid only for the time specified therein. Unless otherwise specified on the Promotion itself, you may only use one Promotion per Account, per day.
Each Promotion (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold, resold or transferred in any manner, made available to the general public (whether posted to a public form or otherwise) or combined with any other offers unless otherwise permitted by Queen City; (iii) may only apply to qualifying items and may require a minimum dollar order purchase; (iv) may be modified, disabled, or withdrawn by Queen City at any time for any reason or no reason without liability to Queen City; (v) is not valid for cash or credit, has no monetary value, and cannot be applied after an order is submitted; (vi) may expire prior to your use; and (vii) is void where prohibited by law. If you violate any of the Promotion terms, the Promotion will be invalid.
Queen City, at its sole discretion, reserves the right to issue Promotions with different features, discounts, offers, or deals to any Users or groups of Users determined solely by Queen City. These Promotions, unless made to you, shall have no bearing whatsoever on your use of Queen City, or any Promotions offered to you.
Unless otherwise indicated by Queen City, Promotions do not apply to taxes, fees, or any Charges other than Retail Price. Taxes and fees may apply to the full value of Products subsequently reduced in price by a Promotion.
Queen City is not responsible for any fees or usage charges related to your access of the Queen City Services. Your mobile network’s data and messaging rates and fees may apply if you access or use the Queen City Services or website from a device. You are solely responsible for acquiring and updating compatible hardware or devices necessary to access and use the Queen City Services and website and any updates thereto. Queen City does not guarantee that the Queen City Services or website, or any portion thereof, will function on any particular network, hardware, or devices.
You agree not to use, disclose, or permit disclosure of, for any purpose other than as stated in this Agreement, (i) any technical, financial, strategic, and other proprietary and confidential information or data relating to Queen City’s business, operations, and properties; (ii) the technical, financial, strategic, and other proprietary and confidential information or data relating to the business, operations, or properties of any Retailer, Brand, or other Third-Party Provider; (iii) the User Data, PII, or any other information or data related to any other User; (iv) any non-public information of Queen City, any Retailer, Brand, or other Third-Party Provider, or any User that such party designates as being proprietary or confidential, or of which the other party should reasonably know that it should be treated as confidential (collectively, “Confidential Information”).
You agree that all Confidential Information shall remain the exclusive property of the disclosing party. You agree not to disclose or permit disclosure of any Confidential Information to third parties for any purpose except as permitted under the Queen City Terms, to take all reasonable measures to protect the secrecy of and avoid disclosure or use of Confidential Information, to prevent Confidential Information from falling into the public domain, and to return or destroy all Confidential Information of the disclosing party upon termination of this Agreement or at the request of the disclosing party subject to applicable law. In the event Confidential Information is required to be disclosed pursuant to the order or requirement of a court administrative agency, or other governmental body, you agree to provide prompt notice of such court order or requirement to Queen City to enable Queen City to seek a protective order or otherwise prevent or restrict such disclosure.
Notwithstanding the foregoing, Confidential Information shall not include any information to the extent it: (i) is or becomes part of the public domain at a time it is intentionally disclosed by Queen City or has entered the public domain through no act or omission on the part of the receiving party; (ii) was possessed by the receiving party prior to the date of this Agreement without an obligation of confidentiality; (iii) is disclosed to the receiving party by a third party having no obligation of confidentiality with respect thereto; or (iv) is required to be disclosed pursuant to law, court order, subpoena or governmental authority, provided the receiving party notifies the disclosing party thereof and provides the disclosing party a reasonable opportunity to contest or limit such required disclosure.
Queen City may collect User Data as detailed in the Privacy Policy. By entering into this Agreement, you affirmatively agree to Queen City’s collection, use, and sharing of your information and data as described in the Privacy Policy and any subsequent and future updates thereto. You understand that Queen City may retain your User Data for business, legal, regulatory, safety and other purposes after this Agreement is terminated, and agree to Queen City’s use of your User Data.
With respect to your use of the Queen City Services and website, you agree you will not:
Subject to your compliance with the terms and conditions of this Agreement, Queen City hereby grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Queen City Services and website only as permitted by its functionality. This license permits you to access the website from a computer that you own or control and to access its Services and website solely for your own personal, non-commercial use. Queen City may terminate this license at any time for any reason or no reason.
You will not use, copy, adapt, modify, prepare derivative works based upon, reverse engineer, decompile, disassemble, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Queen City Services, website, Content, or Confidential Information, except as expressly permitted in this Agreement. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Queen City or its licensors, except for the licenses and rights expressly granted in this Agreement.
The Queen City Services and website may allow you to post or submit feedback, comments, questions, and other content or information that a User submits, posts, uploads, or otherwise makes available on or through the Queen City Services or website (“User Content”). You are solely responsible for, and the sole owner of the User Content that you upload, publish, display, link to, or otherwise make available on the Queen City website, and agree Queen City is acting only as an interactive computer service for your publication of such User Content.
By making available any User Content, you hereby grant Queen City a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free right and license, with the right to sublicense through multiple tiers, to use, view, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, distribute, broadcast and otherwise exploit such User Content in any media or format, or to prepare derivative works or incorporate into other works such User Content in any media or format.
Nothing in this Agreement will be deemed to restrict any rights that you may have to use and exploit any User Content. You acknowledge and agree that you do not acquire any rights to any research or commercial products that may be developed by Queen City or its collaborating partners. You specifically understand that you will not receive compensation for any research or commercial products that include or result from your User Content.
You acknowledge and agree that you are solely responsible for all User Content that you make available through or to the Queen City Services or website. Accordingly, you represent and warrant that: (i) you either are the sole and exclusive owner of all User Content that you make available or you have all rights, licenses, consents and releases that are necessary to grant Queen City the above license to such User Content; and (ii) neither the User Content itself, you making it available, or Queen City’s use of the User Content will infringe, misappropriate or violate any third party rights, including, without limitation, any patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
Queen City reserves the right, but is not obligated, to review, monitor, reject or remove any User Content, at Queen City’s sole discretion at any time and for any reason, without notice to you.
Queen City (and its licensors where applicable) owns all intellectual property rights in and related to the Queen City Services and website absolutely and in their entirety. You acknowledge that any suggestions, ideas, enhancement requests, feedback, recommendations, or other information provided by you relating to the Queen City Services and website are non-confidential and shall become the sole property of Queen City. This Agreement is not a sale and does not convey to you any rights of ownership in or related to the Queen City Services and website, or any intellectual property rights owned by Queen City. Any trademarks, logos, service marks, company or product names displayed through the Queen City Services and website are trademarks of Queen City or third parties, and no right or license is granted to use them.
Other than as specifically permitted by Queen City, you are not permitted to use or reference in any manner Queen City’s, its Brand and Retail partners, or any of their licensors’ company names, logos, product and service names, trademarks, service marks, trade dress, copyrights or other indicia of ownership, alone and in combination with other letters, punctuation, words, symbols and/or designs (the “Queen City Marks and Names”) for any commercial purposes.
You agree that you will not: (i) try to register or otherwise use and/or claim ownership in any of the Queen City Marks and Names, alone or in combination with other letters, punctuation, words, symbols and/or designs, or in any confusingly similar mark, name or title, for any goods and services; (ii) take any other action that would jeopardize or impair Queen City’s rights as owner of the Queen City Marks and Names or the legality and/or enforceability of the Queen City Marks and Names, including, challenging or opposing Queen City’s ownership in the Queen City Marks and Names; or (iii) use the Queen City Marks or Names on or in connection with any product, service, or activity that is in violation of any law, statute, government regulation or standard. Violation of this license may result in immediate termination of your license, at the sole discretion of Queen City.
DISPUTE RESOLUTION
Agreement to Arbitrate
YOU AND QUEEN CITY MUTUALLY AGREE TO WAIVE OUR RESPECTIVE RIGHTS TO RESOLUTION OF DISPUTES IN A COURT OF LAW BY A JUDGE OR JURY AND AGREE TO RESOLVE ANY CLAIM OR DISPUTE AGAINST EACH OTHER ON AN INDIVIDUAL BASIS IN ARBITRATION. This will prohibit you from bringing any class, collective, or consolidated action against Queen City, and will also prohibit you from participating in or recovering relief under any current or future such actions brought against Queen City by someone else. Arbitration is more informal than a lawsuit in court: there is no judge or jury in arbitration; discovery in arbitration may be more limited than discovery in litigation; and court review of an arbitration award is limited.
This agreement to arbitrate (“Arbitration Agreement”) also applies to claims between you and Queen City’s Third-Party Providers, and such Third-Party Providers will be considered intended third party beneficiaries of this Arbitration Agreement.
You and Queen City agree that any dispute, claim, or controversy, whether based on past, present or future events, arising out of or relating to: this Agreement and prior versions thereof (including the breach, termination, enforcement, interpretation or validity thereof); the Queen City Services and website; Content currently or previously available on or through the Queen City Services and website; any Products currently or previously available on the Queen City website; your relationship with Queen City; your User Data; the threatened or actual suspension, deactivation, or termination of your Account or this Agreement; payments made by you or any payments made or allegedly owed to you; any Promotions, referral benefits, or other offers; and any other federal and state statutory and common law claims (collectively, “Disputes”) will be settled by binding arbitration, except that each party retains the right to bring an individual action in small claims court and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights. All disputes concerning the arbitrability of a Dispute (including disputes about the scope, applicability, enforceability, legality, revocability, or validity of the Arbitration Agreement) will be decided by the arbitrator, except as expressly provided herein.
YOU UNDERSTAND, ACKNOWLEDGE, AND AGREE THAT YOU AND QUEEN CITY ARE EACH WAIVING THE RIGHT TO SUE IN COURT OR HAVE A JURY TRIAL FOR ANY AND ALL DISPUTES, EXCEPT AS EXPRESSLY OTHERWISE PROVIDED IN THIS ARBITRATION AGREEMENT.
Prohibition of Class Actions And Non-individualized Relief
You acknowledge and agree that you and Queen City are each waiving the right to a trial by jury or to participate as a plaintiff or class in any purported class, collective, or consolidated proceeding. Further, unless both you and Queen City otherwise agree in writing, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of any class, collective, consolidated or representative proceeding.
Arbitration Rules and Governing Law
The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the Consumer Arbitration Rules (the “AAA Rules”) then in effect, except as modified by this Agreement. The AAA Rules are available at adr.org or by calling the AAA at 1-800-778-7879 or any subsequent applicable telephone number. The Federal Arbitration Act (“FAA”) will govern the interpretation and enforcement of this Arbitration Agreement. It is your and Queen City’s intent that the FAA and AAA Rules will preempt all state laws to the fullest extent permitted by law. If the FAA and AAA Rules are found to not apply to any issue that arises under this Arbitration Agreement or the enforcement thereof, then that issue will be resolved under the laws of the State of Delaware. This Agreement governs to the extent it conflicts with the AAA Rules or FAA.
Arbitration Process
A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. The AAA provides a form Demand for Arbitration and a separate form for California residents at adr.org. The arbitrator will be either a retired judge or an attorney licensed to practice law in the State of Delaware and will be selected by the parties from the AAA’s roster of consumer dispute arbitrators. If the parties are unable to agree upon an arbitrator within seven (7) days of delivery of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with the AAA Rules.
Arbitration Location And Procedure
Unless you and Queen City otherwise agree, the arbitration will be conducted in the county where you reside. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of documents you and Queen City submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules. Subject to the AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.
Arbitrator’s Decision
The arbitrator will render an award within the time frame specified in the AAA Rules. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator’s award damages must be consistent with the terms of the “Limitation of Liability” section above as to the types and the amounts of damages for which a party may be held liable. The arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant’s individual claim. The prevailing party in arbitration will be entitled to an award of attorneys’ fees and expenses, to the extent provided under applicable law.
Fees
Payment of all filing, administration and arbitrator fees will be governed by the AAA Rules.
Severability
If any portion of this Arbitration Agreement is found to be unenforceable or unlawful for any reason, (1) the unenforceable or unlawful provision will be severed from this Arbitration Agreement, (2) severance of the unenforceable or unlawful provision will have no impact on the remainder of the Arbitration Agreement or the parties’ ability to compel arbitration of any remaining claims on an individual basis, and (3) to the extent that any Disputes must therefore proceed on a class, collective, consolidated or representative basis, such Disputes must be litigated in a civil court of competent jurisdiction and not in arbitration, and the parties agree that litigation of those claims will be stayed pending the outcome of any individual claims in arbitration. In any case in which the Dispute proceeds on a class, collective, consolidated or representative basis and there is also a final judicial determination that this Arbitration Agreement is unenforceable as to a portion (but not all) of such Dispute, then such portion of the Dispute will be severed from any remaining claims and the remainder will be enforced in arbitration on an individual basis as to all other Disputes to the fullest extent possible. Except as otherwise provided herein, this “Arbitration Agreement” section will survive any termination of this Agreement.
Changes
Notwithstanding the provisions of the modification-related provisions above, if Queen City changes this Arbitration Agreement after the date you first accepted this Agreement (or accepted any subsequent changes to this Agreement), you may reject any such change by sending us a notice to Queen City’s Legal Department at [email protected] with “Legal” in the subject line within 30 days of the date such change became effective, as indicated above or in the date of Queen City’s email to you notifying you of such change. By rejecting any change, you are agreeing that you will arbitrate any Dispute between you and Queen City in accordance with the provisions of this Arbitration Agreement as of the date you first accepted this Agreement (or accepted any subsequent changes to this Agreement). If you do not opt out by the deadline, you are agreeing to the arbitration process as set forth in the new Agreement.
By entering into this Agreement and using the Queen City Services and website, you agree to defend, indemnify and hold Queen City, its licensors and each such party’s parent organizations, subsidiaries, affiliates, officers, directors, Users, employees, attorneys and agents harmless from and against any and all third-party claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with: (i) your violation or breach of any term of this Agreement, the Queen City Terms, or any applicable law or regulation, whether or not referenced herein; (ii) your violation of any rights of any third party, including Users, Our Store, Brands, or other Third-Party Providers; (iii) your use or misuse of the Queen City Services or Products available therein; (iv) if you are a Driver, your actions or omissions arising from the performance of Delivery Services or access or use of the Driver App.
QUEEN CITY MAKES NO REPRESENTATION, WARRANTY, OR GUARANTY AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, AVAILABILITY, ACCURACY OR COMPLETENESS OF THE QUEEN CITY WEBSITE. QUEEN CITY DOES NOT REPRESENT OR WARRANT THAT: (A) THE USE OF THE QUEEN CITY WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, APPLICATION, SYSTEM OR DATA, (B) THE QUEEN CITY WEBSITE OR SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (C) ANY STORED DATA WILL BE ACCURATE OR RELIABLE, (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE QUEEN CITY WEBSITE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (E) ERRORS OR DEFECTS IN THE QUEEN CITY WEBSITE WILL BE CORRECTED, OR (F) THE QUEEN CITY NETWORK OR OTHER ASPECTS OF ITS WEBSITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE QUEEN CITY SERVICES AND WEBSITE ARE PROVIDED TO YOU STRICTLY ON AN “AS IS” BASIS. ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW BY QUEEN CITY. QUEEN CITY MAKES NO REPRESENTATION, WARRANTY, OR GUARANTY AS TO THE RELIABILITY, SAFETY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF ANY SERVICES, PRODUCTS OR GOODS OBTAINED BY THIRD PARTIES THROUGH THE USE OF THE QUEEN CITY WEBSITE. YOU ACKNOWLEDGE AND AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE QUEEN CITY WEBSITE AND SERVICES, AND ANY THIRD-PARTY SERVICES OR PRODUCTS REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED BY LAW.
BY USING THE QUEEN CITY SERVICES AND WEBSITE, YOU ACKNOWLEDGE AND AGREE THAT YOU MAY BE INTRODUCED TO A THIRD PARTY THAT MAY POSE HARM OR RISK TO YOU OR OTHER THIRD PARTIES. YOU ARE ADVISED TO TAKE REASONABLE PRECAUTIONS WITH RESPECT TO INTERACTIONS WITH THIRD PARTIES ENCOUNTERED IN CONNECTION WITH THE USE OF THEREOF.
The Queen City Services and website may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications. Queen City does not guarantee the availability or uptime of the Queen City Services or its website. You acknowledge and agree that the Queen City Services and website may be unavailable at any time and for any reason (e.g., due to scheduled maintenance or network failure). Further, Delivery Services, where offered, from Our Store may be subject to limitations, delays, and other problems inherent in physical delivery, and neither Queen City nor Third-Party Providers are responsible for any delays, delivery failures, or other damages, liabilities, or losses resulting from such problems.
IN NO EVENT SHALL QUEEN CITY, INCLUDING ITS LICENSORS, AFFILIATES, SUBSIDIARIES, PARENTS, SUCCESSORS AND ASSIGNS, AND EACH OF OUR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SHAREHOLDERS (COLLECTIVELY “QUEEN CITY” FOR PURPOSES OF THIS SECTION), BE LIABLE TO YOU OR ANYONE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES OF ANY TYPE OR KIND (INCLUDING, WITHOUT LIMITATION, PERSONAL INJURY, LOSS OF DATA, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE). QUEEN CITY SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE OR INJURY WHICH MAY BE INCURRED BY YOU, INCLUDING BUT NOT LIMITED TO LOSS, DAMAGE, OR INJURY ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, THE QUEEN CITY WEBSITE, INCLUDING BUT NOT LIMITED TO THE USE OR INABILITY TO USE THE QUEEN CITY SERVICES, ANY RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY ADVERTISING, OR AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY ADVERTISER, RETAILER, BRAND, SPONSOR, OR OTHER THIRD-PARTY PROVIDER WHOSE ADVERTISING APPEARS ON THE QUEEN CITY WEBSITE OR IS REFERRED THROUGH THE QUEEN CITY WEBSITE, EVEN IF QUEEN CITY HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
QUEEN CITY MAY INTRODUCE YOU TO OUR STORE, BRANDS OR OTHER THIRD-PARTY PROVIDERS FOR THE PURPOSES OF PROVIDING DELIVERY SERVICES. QUEEN CITY WILL NOT ASSESS THE SUITABILITY, LEGALITY, OR ABILITY OF ANY RETAILER, BRAND, DRIVER, OR OTHER THIRD-PARTY PROVIDER AND YOU EXPRESSLY WAIVE AND RELEASE QUEEN CITY FROM ANY AND ALL ANY LIABILITY, CLAIMS OR DAMAGES ARISING FROM OR IN ANY WAY RELATED TO SUCH THIRD PARTIES. YOU ACKNOWLEDGE THAT OUR STORE PROVIDING DELIVERY SERVICES REQUESTED THROUGH THE QUEEN CITY SERVICES MAY NOT BE PROFESSIONALLY LICENSED OR PERMITTED. QUEEN CITY WILL NOT BE A PARTY TO DISPUTES, NEGOTIATIONS OF DISPUTES BETWEEN YOU AND ANY THIRD PARTIES. QUEEN CITY CANNOT AND WILL NOT PLAY ANY ROLE IN MANAGING PAYMENTS BETWEEN YOU AND A THIRD PARTY, INCLUDING THIRD-PARTY PROVIDERS. RESPONSIBILITY FOR THE DECISIONS YOU MAKE REGARDING SERVICES OFFERED VIA THE QUEEN CITY SERVICES (WITH ALL ITS IMPLICATIONS) RESTS SOLELY WITH YOU.
YOU EXPRESSLY WAIVE AND RELEASE ANY AND ALL RIGHTS AND BENEFITS UNDER SECTION 1542 OF THE CIVIL CODE OF THE STATE OF CALIFORNIA (OR ANY ANALOGOUS LAW OF ANY OTHER STATE), WHICH READS AS FOLLOWS: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH, IF KNOWN BY HIM, MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR.”
CERTAIN JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES AND DAMAGES. ACCORDINGLY, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS. THE DISCLAIMERS, EXCLUSIONS, AND LIMITATIONS OF LIABILITY UNDER THIS AGREEMENT WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.
Queen City may give notice by means of a general notice on the Queen City website, email, telephone, text message or by written communication sent by first class mail or pre-paid post to your address on record in your Account. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sending (if sent by email). You may give notice to Queen City (such notice shall be deemed given when received by Queen City) at any time by sending an email to: [email protected]. Please specify the reason for the email in the subject line so it can be forwarded to the proper department.
This Agreement may not be assigned by you without the prior written approval of Queen City but may be assigned without your consent by Queen City to: (i) a parent or subsidiary; (ii) an acquirer of assets; (iii) a successor by merger; or (iv) any third party that assumes Queen City’s rights and obligations under this Agreement. Any purported assignment in violation of this section shall be void.
You agree to comply fully with all U.S. and foreign export laws and regulations to ensure that neither the Queen City Services nor any technical data related thereto nor any direct product thereof is exported or re-exported directly or indirectly in violation of, or used for any purposes prohibited by, such laws and regulations. By using the Queen City Services and website, you represent and warrant that: (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
You and Queen City agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Queen City Services, Website or the Queen City Terms must be filed within one (1) year after such claim or cause of action arose. Otherwise such claim or cause of action is permanently barred.
No joint venture, partnership, employment, or agency relationship exists between you, Queen City, or any third party as a result of this Agreement or use of the Queen City Services and website. If any provision of the Agreement is held to be invalid or unenforceable, you and Queen City agree that such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. The failure of Queen City to enforce any right or provision in this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Queen City in writing.
This Agreement (including the Queen City Terms) constitutes the entire agreement between you and Queen City and governs your use of the Queen City Services and website, superseding any prior agreements between you and Queen City. This Agreement and the relationship between you and Queen City shall be governed by the laws of the State of Delaware without regard to its conflict of law provisions. In the event that either you or Queen City commence a court action, any such action shall be brought exclusively in the state or federal courts located within the State of Delaware, and you and Queen City both submit to personal jurisdiction there. The section titles or headings in this Agreement are for convenience only and have no legal or contractual effect. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in the normal course of business.